Strategic Plan | About CARES

A Personal Story

“In August of 2000, I stepped foot in the CARES clinic and I was in crisis mode. I was treated expeditiously, with dignity and respect. What I did not know until I entered the building that first day was that CARES is not only state of-the-art in their method of treating AIDS, but they are in the business of providing hope, dignity and compassion.

I truly believe that I am still alive today because of CARES' multifaceted approach to treatment. CARES was very aggressive in the treatment of my difficult case. My doctor worked tirelessly looking for the most affective therapy possible, as it meant life or death for me. He never gave up and he continued to focus on improving my quality of life."

Strategic Plan

Fiscal and operational responsibility that insures the longevity of CARES.

Provide the basis for continued care for people with HIV/AIDS.

Strategy	Indicators of Achievement
Assure optimal levels of affordable services with quality in operations.	Achievement of targeted goals for cost and productivity.
Assure effective management of financial resources.	Creation of CARES Foundation to reach targeted goals.
Diversify and strengthen revenue.	Maximization of existing revenue sources and investigation of new potential revenue.
Assure optimally effective use of data and facility resources.	Implementation of technology upgrades.
	Satisfactory maintenance and preservation of the facility and supporting infrastructure.
Engage our human capital at the highest level of skill and capability.	Achievement of targeted goals for staff training, satisfaction, and turnover.

State of the art clinical care.

Provide the highest level of comprehensive care for our clients.

Strategy	Indicators of Achievement
Assure the highest possible quality of care in all areas.	Continuous Quality Improvement efforts show evidence of excellence.
Successful use of evidence-based best practices in all areas to deliver comprehensive HIV specialty and primary care.	Meet or exceed published national guidelines and benchmarks of quality care.
Integrate research into mission and operations at all levels.	Increase awareness of staff and client of available clinical trials.
	Increase client referrals to clinical trials.
Provide training and education to clients, healthcare providers, and the general community.	CARES is recognized as a regional resource for HIV education and training.

Effective community engagement and support.

Provide a supportive community for people living with HIV/AIDS.

Strategy	Indicators of Achievement
Assure optimal levels of board commitment, performance and representation.	Evidence of board skill, diversity & active participation in CARES events and board functions.
Increase community awareness of CARES and HIV/AIDS issues.	Active speakers bureau, media coverage, and participation/ leadership in events on a local, regional and national level.
Increase community awareness of CARES and HIV/AIDS issues.	Impact on public policy in related areas.
Implement an aggressive fund development effort.	Increased donor knowledge, support, and participation.

Empowered clients who are guaranteed access to care.

Provide accessible care with opportunities for personal empowerment.

Strategy	Indicators of Achievement
Assure a welcoming environment that is hospitable, compassionate and inclusive.	Achievement of client satisfaction and evidence of diverse participation in services.
Increase access for all PLWH/A in service area.	Successful outreach to all populations shown by increased service utilization.
Build capacity in broader expanse of services.	Reduce client wait time and expand related services as needed.
Retain clients in care.	Achievement of targeted retention in care goals.
Educational programs for clients that promote empowerment and transformation.	Client participation and satisfaction with educational programs. Improved health outcomes for those participating.
	Active and engaged Client Advisory Panel.